Shipping policy
Shipping Policy
Shipping Coverage
At this time, HALEN ships exclusively within Australia.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your package in real time.
Please note that orders are not processed on weekends or public holidays.
Delivery Time
Estimated delivery time within Australia is typically:
3–6 business days
Delivery times may vary depending on your location, carrier delays, or seasonal demand.
While we always do our best to ensure timely delivery, HALEN cannot guarantee delivery dates once the order has been handed to the shipping carrier.
Shipping Costs
We offer free shipping across Australia on all orders.
There are no additional shipping fees at checkout.
Taxes & Duties
All applicable taxes and duties are included in the price displayed on our website.
You will not be required to pay any additional charges upon delivery.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and tracking link.
If you do not receive your tracking information within a few days after placing your order, please contact us at:
Incorrect Shipping Address
Please ensure that your shipping address is correct when placing your order.
HALEN cannot be held responsible for packages delivered to an incorrect address provided at checkout.
If you notice an error in your address, please contact us as soon as possible at:
Shipping Issues
If your order is lost, delayed, or arrives damaged, please contact our support team and we will assist you as quickly as possible.