Terms of sale

Terms of Sale – Halen

1. Overview

These Terms of Sale apply to all purchases made through the Halen online store. By placing an order on our website, you agree to be bound by these Terms of Sale.

Halen sells kitchen appliances and related products, including vacuum sealing devices.

2. Orders

By placing an order on our website, you confirm that:

  • You are at least 18 years old

  • The information provided during checkout is accurate and complete

  • You are authorized to use the payment method provided

We reserve the right to refuse, cancel, or limit any order if fraudulent, unauthorized, or illegal activity is suspected.

3. Pricing

All prices displayed on our website are listed in Australian Dollars (AUD).

Prices may change at any time without prior notice. However, the price applied to your order will be the price displayed at the time your order is placed.

4. Payment

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express (Amex)

  • Apple Pay

  • Google Pay

All payments are securely processed through trusted payment providers.

5. Shipping

We currently ship within Australia only.

Estimated delivery time is 5–7 business days from the date of shipment.

Delivery times are estimates only and may vary due to factors outside our control, including shipping carrier delays or public holidays.

6. Returns and Refunds

Return Period

Customers may request a return within 60 days of receiving their order.

Return Eligibility

To be eligible for a return:

  • The item must be unused

  • The item must be returned in its original packaging

  • The item must be in the same condition as when received

Products that have been used or damaged by the customer are not eligible for return, unless required under Australian Consumer Law.

Return Shipping

Halen covers the cost of return shipping for eligible returns.

Refunds and Exchanges

Once the returned item has been received and inspected, customers may choose:

  • A full refund, or

  • An exchange for the same or similar product

Refunds will be issued to the original payment method used for the purchase.

7. Consumer Guarantees

Nothing in these Terms of Sale excludes or limits any rights you may have under the Australian Consumer Law.

If a product has a major fault, customers are entitled to a replacement or refund as required by law.

8. Limitation of Liability

To the maximum extent permitted by law, Halen shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products.

9. Changes to These Terms

We reserve the right to update or modify these Terms of Sale at any time. Any changes will take effect immediately upon being posted on this page.

10. Contact

If you have any questions regarding these Terms of Sale, please contact us at:

Email: support@halenstore.com